Board Thread:Questions and Answers/@comment-33829210-20171201133736/@comment-33829210-20171202085046

Thank you very much, I shall send them what you just wrote.

They have made a lot of actual purchases on their iPad and nothing is present yet on the iPhone. The good news is that the iPad version is the (only) correct one, and nothing has to be synced to that, so on the iPhone they can freely try things (as long as it doesn't later mess up the iPad game). They can perhaps try the 'two devices solution'.

Two things:

1) I understand the approach, but to try what you suggest, do you think the following is safe? Their iPad plays 'local' and has all correct progress. It is signed into GC and FB. Now, when they do a clean install on the iPhone, sign in to the same Apple ID and same GC, then start the game, they do see the GC 'online' option, but with too low info. Should they still accept that one (even if it is too low) you mean? After this, I guess they must do the 'restore purchases' action and then they should see the correct progress? I think this is safe for their 'local' iPad game anyway, as long as they do not accept a low 'online' Game Center version there, right?

2) In parallel I can at least make the initial contact to the devs. Their English is less proficient, and I'm a bit more used to talking to devs. I have their 'support info' screen. Do you perhaps have an email address of the devs, or a website reference so I can ask it for them?

Tnx a million again, I hope I can help them sort this out!