Board Thread:Questions and Answers/@comment-27003274-20150920132617

My son encountered the issue in 3.3.1 where the load screen got stuck with the 0 kb message. I deleted the appl and re-installed it from the cloud and it fixed him. When I first re-started the appl after the install, it asked if I wanted to START OVER or use my old data / old acct. We of course selected old acct and it worked perfectly (fixed the loaded issue).

My 2nd son has same issue but after we re-installed the game, my son accidentally hit START OVER (which was the wrong selection). I started to re-delete but now when I say to delete, it says this will delete all of the Respawnables data so I am not proceeding with this option. So the old data must still be there but I am not sure how to go back and get it to use his old user name, guns, data, etc.

By the way, this is on an iPad and he is already signed into Game Center.

Any suggestions on how we can get back into the old acct? 