Board Thread:Questions and Answers/@comment-33829210-20171201133736/@comment-30285046-20171202072859

if youre dealing with actual purchases with real money, I would advise not playing around with it too much and contacting the Devs, despite their notoriously slow reply times. Try saving to gamecenter rather than facebook. gamecenter for ios is more reliable ive found.

One solution ive seen to getting purchases is the two device solution. one device chooses local (the device with purchases) and syncs with internet connection. the other device must be forced to accept the online version of your account, and thus will sync purchases. Now if both of the devices have purchases that are not synced, that I cannont help.

Your best plan of attack would probably get your friends to contact DLE themselves with Support info, since they are the most in touch with that