Board Thread:Questions and Answers/@comment-33829210-20171201133736/@comment-33829210-20171201225418

Thanks for the answer!

It is also what I saw today with my brief experiment with installing (and playing) on my own iPad and iPhone and using Game Center from the start; it looks like it syncs all well.

The difficulty is, they live in another country so I can't help them on their own device and have to go by the feedback they give from trying suggestions.

If I assess their situation correctly, technically spoken I think the core of the issue is that the progress of their game (on iPad) is not fully/properly saved to Game Center, perhaps it is saved correctly to FB but that does not want to sync to their new installation on the iPhone, and the Game Center 'Online' option there gives them a much too low progress option only.

From what they told me, I think the following may be their case: it seems they previously may have started playing as a 'local' game only perhaps, or that at some point for some other reason Game Center stopped saving their progress (perhaps they logged into FB then, and that is perhaps now used)?

I have seen their 'support info' screen. It shows the game is at this time logged into both GC and FB. Before trying to get the game to work on the iPhone, they appear to never have been asked for using 'Online' or 'Local' data.

When they installed it on the iPhone, over there they were asked for this, but the 'online' option gave far too low progress data. Now, on the iPad, they are also asked for 'Online' and 'Local', but again, 'Online' has far too low progress data. 'Local' is correct there, so they choose that option.

In the iPhone, they also tried a clean install, start a 'local' game (as the 'Online' option keeps being with the too low progress) and then sign into FB, but that give the 'sync error' ( see previous post above), so, all is stuck in a kind of catch-22, and they cannot get the iPhone version to pick up all their progress no matter what they do.

I tried reading up some more, and found this: http://respawnables.wikia.com/wiki/Saving_Game_Data and this: http://respawnables.wikia.com/wiki/Game_Center

They told me they often buy, but just to be sure they tried it tonight too: buy something cheap, look at the green tick mark, close the game on the iPad, do a new install on the iPhone, and still the 'online' option has too low progress. No matter what they try, the game does not seem to write the data to Game Center (or for some other reason it is not showing their real progress). Maybe FB has it, but that gives them the 'sync error'...

Since they now on the iPad also get the choice for 'Online' and 'local' it seems the game does know it has some data saved in GC, but this is just too old, and we don't know how to force-save all latests progress and/or get that picked up on the iPhone.

Does anyone know how to solve this?

If not, I would like to contact DL's support for this to help them, but it will be difficult for me to provide them easily with the right data, as we don't live in the same country, so I have no access at all to their iPad nor iPhone; I can only tell them the things I read/hear...

I hope someone knows how to solve it, or if this is beyond what can be fixed with a trick, I hope someone can tell me how I can best contact DL support?

Tnx in advance!