Thread:Bane64/@comment-36116008-20180716232420

Hi Bane64, I just thought I offer my experience after dealing with DLE. Thought this might help others (thanks for setting a good example). I'm so new at this so I was hoping you could post it where it would be most helpful:

--- Email sent to respawnables.android@digital-legends.com - July 6th ---

Hi Support, I've worked so hard to get all my Masteries and now it's all gone. Please help! I had Every Mastery except for the two below: I didn't have the Rock Endurance Skill or Aztec Sword Skill. Everything else seems fine - just the Masteries are gone. Not sure if this helps, but I've been on the highest prestige ranking for some time and I just levelled back to level 1. Maybe that's when the issue occurred?

--- automated response ---

I got the automated response (same day soon after) from them with sort of ticket number saying that they would get back to me

--- I sent them another email the same day when I noticed something else was missing ---

Hi Support, btw, I just also noticed that most of my skills are gone as well.

--- automated response saying that the ticket was updated ---

--- Response July 9th ---

Hi, Just to update you that your issue is in line to be reviewed by one of our profile technicians, we will contact you again as soon as they have reviewed your profile. Thanks for your patience. Kind regards, Digital Legends Support Team

--- I sent another email to them July 10 ---

I'm not sure if this has been worked on yet (because I rebought a lot of stuff not knowing how long it would be to have this resolved.  I read online that it might take a while.

Missing since the issue occurred: - missing 30 more legendary respawnites then what I currently have (had to a rebuy because I still wanted to keep playing competitively and didn't know when this would be resolved). - missing the 'glass canon' mastery that I had before. - for some reason I don't have the ability to purchase the 'Aztec Gauntlet' mastery - no Buy button, just details button is available. - missing over 100,000 cash that I used to repurchase the missing advanced skills and a lot of gold that I had to respend. - missing a lot of the green and blue respawnites but i'm not so concerned about that so it's not as important as the missing pink ones. I'm really more concerned about the first three. I can make up the rest sooner or later - I think I'm starting to get addicted. Thanks for your help with this and is there a way to prevent this from happening in the future so that I don't have to bother support?

--- Response July 12th ---

Hi, We restored a backup, if you are missing something on your profile please let us know. This is not a normal issue so we hope it won't happen to you again, we are investigating it. Thank you for telling us! Kind Regards, Digital Legends Support Team

--- Sent email to them July 12 ---

Hi Support,

The main 3 big things that are missing are the following:

(1) Mastery: Lucky Last Bullet (cool new mastery by the way) (2) 1100 more gold (3) For some reason I still can't get access to buy the Aztec Sword Skill as well.

The rest are small things.Thank you for your assistance with this,

--- Response July 13 ---

Hi,

We sent you the gold and the respawnites for the maestry. Regarding the Aztec Sword Skill, you need to buy the Aztec gauntlet in order to buy it. Thank you!

Kind Regards, Digital Legends Support Team

--- My closing response to them - July 13 ---

Dear Support,  Thank you kindly for your prompt responses and assistance. Feels good to back to normal. By far, my most favorite mobile game. I wish you guys the best and will certainly contribute back. Have a great weekend and thanks again.

- -

​​​​​They also gave me like a 25 game cash booster to help make up for some of the missing cash. Dispite the occurance/ inconvenience, Digital Legends Support Team handled everything great for me at least. Scared that it may happen again but glad that their Support was responsive. I extend my appologies for anyone else who encountered such issues and sincerly hope that your issue also gets rectified in such a professional manner.

I also really wanted to say Thanks to Bane64 and all the contributors. When it all happened to me, I felt lost without you. 