Board Thread:Respawnables Discussion/@comment-73.206.3.171-20151221014622/@comment-30285046-20170907115727

if it happens continuously it might be a good idea to screenshot the bundle's you've bought as proof to DLE... personally i've never had it happen to me (iOS rules!) but i think that may be a good idea as some sort of saftey net to get your stuff back.

if connecting to internet doesn't work (make sure the wifi sign is green with a check mark), it may be the device you're using, cus ive noticed that this happens more with Android than it does iOS. however, because DLE doesn't support cross-platform servers, you cant transfer data from Android to iOS, and vice versa. you might want to invest in a newer android if you are an android user.

Mailing DLE is also open (as you've already pointed out) as well as the "restore purchases" button (as others above have pointed out as well).